Reservation Agent

Osaka, Japan, Japan

Full Time

Entry Level

Job overview
The Reservation Agent is responsible for handling room bookings, inquiries, and providing excellent customer service to ensure a seamless guest experience. This role requires strong communication skills, attention to detail, and the ability to maximize room revenue through effective upselling.

Key responsibilities:

Handle all incoming reservation requests via phone, email, and online channels
Accurately input and update booking details in the hotel reservation system
Provide guests with information about room types, rates, promotions, and hotel facilities
Upsell rooms and promote hotel services to maximize revenue
Monitor room availability and ensure optimal occupancy levels
Coordinate with Front Office, Housekeeping, and Sales teams for special requests and group bookings
Manage room blocks allotments and group reservations to ensure accurate inventory control and optimal occupancy levels
Manage booking modifications, cancellations, and no-shows in accordance with hotel policies
Ensure all guest information is recorded accurately and confidentially
Respond promptly and professionally to guest inquiries and complaints
Support the Commercial Manager and Revenue Manager with reservation-related coordination as needed

Qualifications & requirements

Diploma or Bachelor’s degree in Hospitality Management, Tourism, or related field
Minimum 1–2 years of experience in hotel reservations, front office, or customer service
Familiarity with hotel management systems (e.g., Opera, Fidelio, or similar PMS)
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to multitask and work in a fast-paced environment
Customer-focused with a professional and positive attitude
Willingness to work shifts, including weekends and holiday

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