Travelodge Hotels - Asia
Reservation Agent
Osaka, Osaka, Japan, Japan - Full Time
Job overview
The Reservation Agent is responsible for handling room bookings, inquiries, and providing excellent customer service to ensure a seamless guest experience. This role requires strong communication skills, attention to detail, and the ability to maximize room revenue through effective upselling.
Key responsibilities:
Qualifications & requirements
The Reservation Agent is responsible for handling room bookings, inquiries, and providing excellent customer service to ensure a seamless guest experience. This role requires strong communication skills, attention to detail, and the ability to maximize room revenue through effective upselling.
Key responsibilities:
- Handle all incoming reservation requests via phone, email, and online channels
- Accurately input and update booking details in the hotel reservation system
- Provide guests with information about room types, rates, promotions, and hotel facilities
- Upsell rooms and promote hotel services to maximize revenue
- Monitor room availability and ensure optimal occupancy levels
- Coordinate with Front Office, Housekeeping, and Sales teams for special requests and group bookings
- Manage room blocks allotments and group reservations to ensure accurate inventory control and optimal occupancy levels
- Manage booking modifications, cancellations, and no-shows in accordance with hotel policies
- Ensure all guest information is recorded accurately and confidentially
- Respond promptly and professionally to guest inquiries and complaints
- Support the Commercial Manager and Revenue Manager with reservation-related coordination as needed
Qualifications & requirements
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, or related field
- Minimum 1–2 years of experience in hotel reservations, front office, or customer service
- Familiarity with hotel management systems (e.g., Opera, Fidelio, or similar PMS)
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask and work in a fast-paced environment
- Customer-focused with a professional and positive attitude
- Willingness to work shifts, including weekends and holiday
