Travelodge Hotels - Asia
[Korea] Guest Service Agent
Gangnam, Seoul, South Korea - Contracted to Full Time
JOB OVERVIEW
TRAVELODGE HOTELS ASIA CORE VALUES
- Perform Night Audit and End of Day procedures per SOP checklist when rostered on night shift.
- Process routine no-show, cancellation, and pseudo-account entries.
- Change room assignments within available inventory per SOP.
- Offer minor guest service recovery gestures (e.g., small amenities) in line with the approved Compensation Guide.
- Approve credit limit overrides or write off guest charges.
- Make overbooking "bumping" decisions independently.
- Approve refunds or compensation beyond GSA-level limits defined in the Compensation Guide.
- Authorize rate changes outside published rate codes.
- High school diploma or above; hospitality/tourism-related education preferred.
- Prior front office or customer service experience preferred.
- PMS (Property Management System) experience an advantage.
- Korean fluency required; conversational English preferred.
- Willingness to work rotating shifts, including overnight/night shift.
TRAVELODGE HOTELS ASIA CORE VALUES
- Be Real - Be yourself
- Be Accountable - Fix the problem and find the solution without delay
- Be Loyal - Cooperate with others to achieve common goals/ results
- Be Respectable - Show respect for diversity and employees’ contributions
- Be Passionate - Be committed and give our best regardless of positions
