JOB OVERVIEW

The Sales Manager proactively carries out sales activities within assigned markets and accounts in accordance with the sales strategies established by the Director of Sales. The position contributes to increasing hotel room demand and revenue through new business development, the growth of existing accounts, contract negotiations, opportunity management, and internal coordination. This is a primarily remote position, with periodic visits to hotel locations across Japan, including Osaka, Kyoto, Nagoya, and Tokyo.

JOB RESPONSIBILITIES

• In accordance with the direction of the Director of Sales, execute sales activities within assigned markets and accounts, with the aim of achieving individual and team revenue targets for each hotel on a monthly basis
• Develop new business and strengthen relationships with existing clients, including corporate accounts, travel agencies, airlines, MICE-related organizations, and government agencies
• Update the customer database daily and monitor sales performance, opportunity progress, and future revenue potential for each assigned account, and develop corresponding action plans
• Create and expand revenue opportunities through sales calls, telephone sales, online meetings, customer follow-ups, hotel site inspections, business meals, and client entertainment
• Negotiate room rates, room blocks, contract terms, and services in accordance with approved sales strategies, pricing policies, and reservation guidelines
• Respond promptly and appropriately to inquiries and prepare proposals, quotations, and contracts tailored to customer needs
• Plan and conduct hotel tours, on-site events, seminars, and other activities to promote sales efforts and generate new leads
• Participate in sales and marketing activities, including promotions, exhibitions, and business events, and take responsibility for their planning and execution as required
• Collect and analyze competitor hotel activity, market trends, and customer needs, and recommend improvements to sales initiatives within assigned markets and share relevant information with the team
• Prepare sales reports, business travel reports, revenue forecasts, action plans, and progress updates to the Director of Sales
• Coordinate with other departments and accurately communicate sales information to ensure that all commitments made to customers are delivered smoothly
• Follow up with assigned customers before, during, and after their stays to enhance customer satisfaction and encourage repeat business
• Build and maintain strong customer relationships and deliver a high level of service and satisfaction to both internal and external customers

QUALIFICATIONS & REQUIREMENTS

• Sales experience in the hotel or travel industry, corporate sales, or a related field. For the Senior Sales Manager position, advanced account management experience and a proven track record are required
• Experience in client relations and contract negotiations with corporate accounts, travel agencies, groups, MICE clients, and other relevant customers
• Strong commitment to achieving sales targets and the ability to consistently manage business opportunities
• Basic proficiency in Microsoft Office, including Excel, PowerPoint, and Word, as well as basic proficiency in PMS and other relevant systems
• Polite and accurate communication skills in Japanese, as well as strong presentation and negotiation skills. Basic English reading and writing skills are preferred
• Strong attention to detail, the ability to manage deadlines, and the ability to coordinate and handle multiple tasks simultaneously
• A supportive attitude toward the Sales team and other departments, with a strong emphasis on teamwork

COMPENSATION & BENEFITS

• Competitive salary based on experience and qualifications
• 120 days off per year
• Social insurance coverage (health insurance, employees’ pension, employment insurance, and workers’ compensation)
• Annual paid leave and other statutory leave
• Regular health checkups
• Employee discounts at Travelodge hotels
• E-learning and professional development opportunities
• Opportunity to work in an international and multicultural environment
• Other benefits in accordance with company policies

*Candidates must have valid authorization to work in Japan.