Rooms Division Manager

Singapore, Singapore, Singapore

Full Time

Senior Manager/Supervisor

Responsibilities:

Operations Management

Oversee daily operations of Front Office, Housekeeping, Concierge, and Guest Relations.
Ensure all departments operate efficiently and according to hotel standards and policies.
Monitor room availability, occupancy, room status, and guest requests.
Coordinate closely with other departments to ensure seamless guest experiences.

Guest Experience

Ensure high levels of guest satisfaction and service quality.
Handle guest complaints, feedback, and service recovery professionally.
Maintain strong relationships with VIP guests and corporate clients.
Ensure consistent delivery of hospitality standards.

Team Leadership

Lead, supervise, and motivate the Rooms Division team.
Conduct staff training, coaching, and performance evaluations.
Prepare duty rosters and manage manpower planning.
Promote teamwork and a positive working environment.

Financial Management

Monitor departmental budgets and control operational costs.
Maximize room revenue and operational productivity.
Analyze reports related to occupancy, guest satisfaction, and labor costs.
Assist in forecasting and strategic planning.

Compliance & Standards

Ensure compliance with health, safety, and hotel regulations.
Maintain cleanliness, security, and quality standards throughout guest areas.
Conduct regular inspections of guest rooms and public areas.
Ensure SOPs are followed consistently.

Qualifications and Experience:

Bachelor’s degree in hospitality management, Hotel Management, or related field.
Minimum 5–7 years of experience in hotel operations, with leadership experience in Rooms Division.
Strong knowledge of Front Office and Housekeeping operations.
Excellent leadership, communication, and problem-solving skills.
Proficient in hotel management systems and Microsoft Office.
Ability to work under pressure and manage multiple priorities.

Personal Qualities and Attributes:

Leadership and people management
Customer service excellence
Operational planning
Conflict resolution
Financial and analytical skills
Attention to detail
Time management

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